Privacy Policy

Isaacs Logistics ("Isaacs Logistics," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, or use our logistics and transportation services.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide Directly

When you contact us, request a quote, apply for services, or communicate with us, you may provide:

• Full name and job title
• Company or organization name
• Email address
• Phone number
• Mailing or business address
• Freight details (origin, destination, type of goods, weight, dimensions, scheduling preferences)
• Payment and billing information (for invoiced clients)
• Any other information you choose to share in correspondence with us

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see our Cookie Policy below)

1.3 Information from Third Parties

We may receive information about you from third parties such as:

• Business partners, carriers, and subcontractors
• Federal agencies and contracting officers (in the context of government logistics contracts)
• Marketing and analytics service providers
• Publicly available business directories

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our logistics, transportation, and freight delivery services
• To respond to inquiries, quote requests, and service requests
• To coordinate pickups, deliveries, and freight scheduling
• To process invoices and payments
• To comply with federal, state, and local laws, including Department of Transportation (DOT) and Federal Motor Carrier Safety Administration (FMCSA) requirements
• To fulfill obligations under federal government contracts, including documentation, reporting, and audit requirements
• To improve our website, services, and customer experience
• To communicate updates, service notices, and (where permitted) marketing communications
• To detect, prevent, and address fraud, security incidents, or unlawful activity

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With service providers and subcontractors who help us deliver freight, manage operations, process payments, or maintain our website
• With carrier partners when freight handoffs, consolidations, or backup capacity are required to fulfill a shipment
• With federal, state, or local government agencies when required by law, contract, or in connection with government logistics work
• With professional advisors such as attorneys, accountants, and auditors
• In connection with a business transaction such as a merger, acquisition, financing, or sale of assets
• To comply with legal obligations, court orders, subpoenas, or to protect our rights, property, or safety, or that of our clients or the public

4. Federal Government Contracts

When we provide logistics services under federal government contracts, additional handling requirements may apply. Information related to these contracts is managed in accordance with the contract terms, applicable Federal Acquisition Regulation (FAR) provisions, and federal recordkeeping requirements. We may be required to retain, disclose, or report contract-related information to federal contracting officers, oversight agencies, or auditors.

5. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Comply with legal, tax, accounting, and contractual obligations
• Maintain records required under federal contracts (typically several years after contract completion)
• Resolve disputes and enforce our agreements

Once retention is no longer required, we securely delete or anonymize the information.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your state of residence, you may have certain rights regarding your personal information, including:

• The right to request access to the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information (subject to legal and contractual retention requirements)
• The right to opt out of marketing communications

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request.

8. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make changes, we will update the "Last Updated" date at the top of this page. Material changes will be communicated through our website or by direct notice where appropriate.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Isaacs Logistics 107 Mercer Dr.Simpsonville, SC 29681

Phone: (662) 722-2233

Email: Info@isaaclogistics.com‍